CX Pro Advance Training

Become the Superpower of your Organisation´s Exceptional Experience

CXM Professional is your gateway to becoming a CX powerhouse, equipping you with the expertise and confidence to drive customer-centric change across your organization. We go beyond theory, providing a unique blend of practical frameworks, proven methodologies, and inspiration from leading European companies.

Customer Experience through the eyes of CX professionals:
Deepen your understanding of customer experience management principles and best practices specifically tailored for CX professionals.

Decoding the Voice of Customer:
Learn how to effectively leverage the Voice of the Customer (VoC) to gather rich customer insights, translate them into actionable strategies, and measure the impact of CX initiatives.

Advanced Journey mapping:
Go beyond basic customer journeys. Master advanced mapping techniques to tailor to hidden patterns in customer behavior, mediate root causes of customer dissatisfaction, and design future customer journeys.

Customer Experience design:
Apply human-centered design principles and design thinking frameworks to develop innovative solutions that address customer needs and exceed expectations, making this business relevant and balancing customer and business needs.

Employee Engagement & Change management: Foster a culture of customer-centricity where every employee understands their role in delivering exceptional CX. Learn effective change management processes to ensure successful implementation of CX initiatives and overcome resistance to change.

Certification CX Pro from CXM Academy
Upon successful completion of the program, including the final CX project, you’ll be awarded the in-demand CXM Professional Certificate of Achievement. This certificate demonstrates your commitment to customer-centricity and your mastery of the advanced CX skills and knowledge covered in the program.

Content Access
Training materials and resources remain available to participants for one year, allowing for continued learning and reference.

Group discounts
Experience has shown that attending the course with at least one colleague significantly enhances the ability to apply and integrate the practices within your organization. We offer 10% off fee if two participants from the same organisation (Use code Group10).

Practical Information
Dates & Time:

24th of September, 09:00–17:00
25th of September, 09:00–16:30

Venue: Minibottle Gallery, Oslo.

Price: 14,900 NOK (excl. VAT)

If you prefer, we are happy to send you an invoice. Just send us an email with the necessary details at [email protected].

This is an exclusive training with a limited number of participants, ensuring tailored attention and value for each attendee. Secure your place now!

Cancellation & Refund Policy

100% refund if canceled within 14 days of purchase and until June 30th 2025.
50% refund until August 15, 2025
No refunds after August 15, 2025.
If you cannot attend yourself, you may transfer the registration to another person working in the same organisation.
Cancellation fee will also be charged in case of illness.
We reserve the right to cancel the training, if there are not enough attendees. We are not responsible for any costs incurred by the cancellation.

What People Are Saying about the CXM Pro Training with Michel Stevens: :

I thoroughly enjoyed being with fellow CX professionals and used the time to network and reflect on how best to grasp the many complexities of customer experience. This course is a valuable resource for any CX professional looking to deepen their expertise and stay ahead in the ever-evolving world of customer experience. With insights on advanced journey mapping, Voice of the Customer (VoC), human-centered design principles, and employee engagement, participants gain practical tools and strategies to tackle the complexities of CX management. Whether you’re looking to enhance your understanding of customer behavior or foster a culture of customer-centricity within your organization, this course provides the knowledge and skills to drive impactful, sustainable CX initiatives.

Christian Linnelyst, Head of Insights & Analytics, Ramboll

CX Master Professional was an inspiring journey filled with learning and insight with an outside in perspective, where the dialogue among participants created a dynamic learning environment. Michel was a true master in his field, with a calm, structured and appreciative approach that made complex topics understandable. I highly recommend this course to anyone looking to broaden their horizons and gain new inspiration on customer journey models and customer insight. It is an experience that enriches both professional knowledge and personal skills.

Marianne Hansen, Teamlead of development and implementation, Waoo – a part of Fibia

The CXM Pro course gave me both strategic insight and operational understanding. The teaching combines theory and practice in a way that makes complex CX concepts concrete and tangible—whether you work with customer insights, marketing, service, or business development. The dialogue with other participants from different industries created great value and offered new perspectives. At the same time, the instructor managed to facilitate the program with deep knowledge and an engaging, interesting way of conveying the material. I left the course with a clearer understanding of how we can build stronger customer relationships—and how this can be documented, implemented, and anchored in the organization. I would recommend the CX Master Professional training to anyone who wants to work seriously and systematically with customer experience—and who wants to elevate CX to a strategic level.

Martin Jensen, Marketing Manager, Altibox