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CX Pro Advance Training

Become the Superpower of your Organisation´s Exceptional Experience

CXM Professional is your gateway to becoming a CX powerhouse, equipping you with the expertise and confidence to drive customer-centric change across your organization. We go beyond theory, providing a unique blend of practical frameworks, proven methodologies, and inspiration from leading European companies.

Customer Experience through the eyes of CX professionals:
Deepen your understanding of customer experience management principles and best practices specifically tailored for CX professionals.

Decoding the Voice of Customer:
Learn how to effectively leverage the Voice of the Customer (VoC) to gather rich customer insights, translate them into actionable strategies, and measure the impact of CX initiatives.

Advanced Journey mapping:
Go beyond basic customer journeys. Master advanced mapping techniques to tailor to hidden patterns in customer behavior, mediate root causes of customer dissatisfaction, and design future customer journeys.

Customer Experience design:
Apply human-centered design principles and design thinking frameworks to develop innovative solutions that address customer needs and exceed expectations, making this business relevant and balancing customer and business needs. 

Employee Engagement & Change management: Foster a culture of customer-centricity where every employee understands their role in delivering exceptional CX. Learn effective change management processes to ensure successful implementation of CX initiatives and overcome resistance to change.

Certification CX Pro from CXM Academy
Upon successful completion of the program, including the final CX project, you’ll be awarded the in-demand CXM Professional Certificate of Achievement. This certificate demonstrates your commitment to customer-centricity and your mastery of the advanced CX skills and knowledge covered in the program.

Content Access
Training materials and resources remain available to participants for one year, allowing for continued learning and reference.

Practical Information
Dates & Time:

  • 23th of September, 09:00–17:00
  • 24th of September, 09:00–16:30

Venue: Minibottle Gallery, Oslo. 

Price: 14,900 NOK (excl. VAT)

Early Bird Offer of 13,900 NOK (excl VAT) available until May 15 2026. 

If you prefer, we are happy to send you an invoice. Just send us an email with the necessary details at [email protected]. 

This is an exclusive training with a limited number of participants, ensuring tailored attention and value for each attendee. Secure your place now!

Cancellation & Refund Policy

  • 100% refund if canceled within 14 days of purchase and until June 30th 2026. 
  • 50% refund until August 20th, 2026
  • No refunds after August 20th, 2026.
  • If you cannot attend yourself, you may transfer the registration to another person working in the same organisation.
  • Cancellation fee will also be charged in case of illness.
  • We reserve the right to cancel the training, if there are not enough attendees. We are not responsible for any costs incurred by the cancellation.

Therese Aagaard, Head of Customer Development and Loyalty, Bertel O. Steen

When I participated in the CX Professional course, I experienced it as both relevant and useful for structuring practical customer experience work. It provided a strong combination of frameworks, concrete tools, and reflections on how to further develop CX in my own day-to-day role. It was also very valuable to engage in discussions with a skilled group of participants from different industries, which brought new perspectives and insights. Both Michel and Jannecke are excellent facilitators with strong professional expertise and many good examples, and they also have a very good dynamic between them. I would recommend the course to others who work with customer experience and want to develop further.

Janine Hess, Marketing & CX professional.

I recently had the pleasure of attending the Customer Experience Professional Training by CXM Academy. Over two energising days, we dove deep into the world of Customer Experience - exploring everything from Journey Mapping, NPS and Stakeholder Management, to Service Recovery, Synthetic Users and Jobs to Be Done. 
 
The content was rich, the discussions thought-provoking, and the energy contagious.
What truly stood out was the emphasis on having fun while learning — and we absolutely did! Huge thanks to Michel and Jannecke for crafting such an engaging experience, challenging us, making us laugh, and fostering connections with an amazing group of people. I left feeling inspired, empowered, and more equipped to elevate CX in my work.

Camilla Norseng, Lead CX, Lyse Tele AS

I truly enjoyed being in the same room as other CX professionals, sharing experiences and having good conversations and discussions. The course provided practical tools for practicing CX in your organization, but also how to get the buy in you depend on to get things going. This happened thanks to Michel Stevens’ good balance between lecturing, practical examples, and the guided talks that took place around the table. I left the course feeling inspired and motivated to never stop fighting for good customer experiences, knowing that such efforts are never in vain. The course is for everyone who wants to increase their understanding of customer behavior, the development of customer experience as an area of expertise or needs help and tools to improve the culture of customer centricity within their organization.