Join us on March 10th 2025:
What You’ll Learn
- Explore AI Trends and Market Insights
- Assess Your Readiness and Identify AI Use Cases
- Turn Ideas into Actionable AI Concepts
- Create and Teach Your Personal AI Twin
For more details on the agenda etc, pls see main page on here: AI Hands-On studio training.
This digital workshop will take place March 10th 2025,12 pm - 4.15 pm (CET).
The price for this training is EURO 349 (+VAT where applicable)
The recording of the live training will be made available for 30 days after the event.
How It Works
This 4-hour session is offered as an online experience, giving your team the flexibility to participate from the comfort of their office or home locations.
What’s Included:
- Expert-led insights into the AI market and inspiring case studies.
- Guided discussions to identify opportunities and prioritise use cases.
- Hands-on exercises to create AI personas, map customer journeys, and build actionable concepts using AI-powered customer journey management tools.
- Creation of personal AI twins to kickstart your AI journey.
Prepare Ahead: You’ll receive a preparation guide before the workshop to help you gather content for your personal AI twin, ensuring a seamless experience.
We will organise a retrospective session for all attendees to discuss learnings and any questions that may have come up. This session will take place about 2 weeks after the training.
The main trainer and facilitator at this event will be Sirte Pihlaja from Shirute.
Sirte Pihlaja – AI Whisperer and CX Thought Leader
Sirte Pihlaja (Certified Customer Experience Professional, Trained Lego® Serious Play® Facilitator) is a globally recognised expert in customer experience and a pioneer in exploring the intersection of AI and CX. As the CEO of Shirute, Finland’s first customer experience design agency, Head of Team at CXPA Finland, and a sought-after business designer and strategist, she collaborates with organisations worldwide to leverage AI in developing engaging customer and employee experiences.
An accomplished author of four books, including the global bestsellers Customer Experience 2, 3 and 5, Sirte helps organisations understand and drive the transformative impact of AI and machine customers on customer experience. She is one of the first Europeans to earn the CCXP certification and has received accolades such as CXM Stars TOP 25 CX Influencer, TOP 50 CX Network Influencer, TOP 150 Global CX Thought Leader & TOP 33 Inspiring Women in CX and was one of the first recipients of the CXPA Extra Mile Award. A familiar presence as a keynote speaker on international CX stages and CX awards juries, Sirte’s expertise and innovative approaches make her a trusted voice in advancing CX practices globally.
Cancellation & Refund Policy
- 50% refund if canceled within 14 days of purchase
- No refunds after 15th of February 2025.
- If you cannot attend yourself, you may transfer the registration to another person working in the same organisation.
- Cancellation fee will also be charged in case of illness.
- We reserve the right to cancel the training, if there are not enough attendees. We are not responsible for any costs incurred by the cancellation.
It is possible to ask for billing via regular invoice.
Please contact us for more details or any questions you may have at [email protected].