Join our AI Hands-on Studio
10th of March 2025Â
Unleash the Power of Artificial Intelligence in Your Business
Artificial intelligence is transforming how businesses connect with customers and drive innovation. Based on the overwhelming respons we had to close the booking for the first event in February. Also, after input from clients, we are now happy to offer a new and extended 4-hour version, named: AI Hands-On Studio.Â
AI Hands-On Studio is an interactive, practical training designed to equip your team with the knowledge and tools to harness AI’s potential. You'll explore how to enhance customer experience (CX) and employee experience (EX) strategies, from identifying opportunities to creating actionable AI-powered concepts.
This workshop is ideal for organisations ready to learn more about the business opportunities that AI applications - such as AI agents, digital assistants, machine customers, personal AI twins, and talking products - can offer today while learning how to align AI strategies with their business objectives.Â
This digital work shop will take place March 10th 2025 from 12 pm - 4.15 pm (CET).Â
The price for this training is EURO 349 (+VAT where applicable).
The recording of the live training will be made available for 30 days after the event.Â
The main trainer and facilitator at this event will be Sirte Pihlaja from Shirute.Â
All attendees will get our playbook for creating better machine customer experiences.
Who Is This Training For?
This training is perfect for teams, leaders, and decision-makers in customer experience, marketing, product development, or strategy roles. Whether exploring AI for the first time or seeking to deepen your expertise, the AI Hands-On Studio provides a collaborative environment to develop actionable concepts and stay ahead of the curve.Â
You don’t need any previous deep knowledge of AI or technical skills to join us. If you’re ready to innovate and lead with AI, this workshop is for you.
What You’ll Learn
- Explore AI Trends and Market Insights
- Gain insights into the latest AI innovations and their impact on customer behaviour and business strategies.
- Get inspired by real-world case examples of AI-powered solutions.
- Assess Your Readiness and Identify AI Use Cases
- Benchmark your organisation’s readiness for AI adoption and pinpoint key areas for improvement.
- Identify impactful AI use cases tailored to your organisation’s needs and goals.
- Get a playbook for creating better experiences for digital people
- Turn Ideas into Actionable AI Concepts
- Collaborate on creating AI-driven personas and mapping customer journeys using AI-powered journey management tools.
- Develop innovative concepts like talking products or AI twins to drive value and engagement.
- Create and Teach Your Personal AI Twin
- Build and train a personal AI twin, teaching it custom content for your specific goals, and to start your AI learning path together.
- Learn how to integrate AI twins into your leadership, innovation, and growth workflows.Â
Why Join?
The AI Hands-On Studio is designed for forward-thinking teams and leaders eager to unlock new opportunities in the AI era.
This training offers a unique opportunity to:
- Gain a practical understanding of how to integrate AI into CX and EX strategies for measurable results.
- Collaborate on real-world pilot ideas and actionable solutions that align with your business objectives, to put AI into action in your business.
- Gain hands-on experience with practical tools like AI-assisted journey mapping and AI twin creation to jumpstart your AI initiatives.
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How It Works
This 4-hour session is offered as an online experience, giving your team the flexibility to participate from the comfort of their office or home locations.
What’s Included:
- Expert-led insights into the AI market and inspiring case studies.
- Guided discussions to identify opportunities and prioritise use cases.
- Hands-on exercises to create AI personas, map customer journeys, and build actionable concepts using AI-powered customer journey management tools.
- Creation of personal AI twins to kickstart your AI journey.
Prepare Ahead: You’ll receive a preparation guide before the workshop to help you gather content for your personal AI twin, ensuring a seamless experience.
We will organise a retrospective session for all attendees to discuss learnings and any questions that may have come up. This session will take place about 2 weeks after the training.
About Sirte Pihlaja – AI Whisperer and CX Thought Leader
Sirte Pihlaja (Certified Customer Experience Professional, Trained Lego® Serious Play® Facilitator) is a globally recognised expert in customer experience and a pioneer in exploring the intersection of AI and CX. As the CEO of Shirute, Finland’s first customer experience design agency, Head of Team at CXPA Finland, and a sought-after business designer and strategist, she collaborates with organisations worldwide to leverage AI in developing engaging customer and employee experiences.
An accomplished author of four books, including the global bestsellers Customer Experience 2, 3 and 5, Sirte helps organisations understand and drive the transformative impact of AI and machine customers on customer experience. She is one of the first Europeans to earn the CCXP certification and has received accolades such as CXM Stars TOP 25 CX Influencer, TOP 50 CX Network Influencer, TOP 150 Global CX Thought Leader & TOP 33 Inspiring Women in CX and was one of the first recipients of the CXPA Extra Mile Award. A familiar presence as a keynote speaker on international CX stages and CX awards juries, Sirte’s expertise and innovative approaches make her a trusted voice in advancing CX practices globally.
Practical InformationÂ
Date & Time:
- 10th of March, 12:00 –16:15 pm CET
Venue:Â Online
Price:Â 349Â EURO (excl. VAT where applicable)
This is an exclusive online training.  Secure your place now!
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Secure your spotÂ
Agenda for the 4-hour AI Hands-On Studio
12:00 – 12:15 Introductions
- Welcome and agenda overview
- Participant introductions
- Objectives for the training
12:15 – 13:45 Becoming an AI-First Business
- Overview of the current AI market: trends and innovations
- Case examples of AI-powered customer experiences
- Introduction to AI development: From Building AI Foundations to Accelerating BusinessÂ
Learn to Create Future-Ready Customer Experiences
Assess Your Readiness for AI and Machine Customers
Turn Ambitions into Actionable AI Strategies
Foster Trust with Ethical AI Practices
Identify AI Use Cases and Upskill Your Organisation
Go From Ideas to Actionable AI Solutions
Create AI Twins to Empower Leadership and Drive Change
Unlock Growth with AI-Driven Talking Products
13:45 – 14:00 Break
14:00 – 15:30 Hands-On Workshop: Creating AI-Powered CX Concepts
- Creating AI/Machine Customer personas:
- Defining their needs, expectations, and behaviours
- Mapping customer journeys using customer journey management tools
- Developing a concept for an AI-powered customer experience
15:30 – 15:45 Break
15:45 – 16:15 Debriefing and Discussion
- Summary of concepts and key learnings
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