EURO 349

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Kick Off AI For Your Business

JOIN OUR AI & CX TRAINING&WORKSHOP FEBRUARY 10TH:

Unlock the Power of Agentic AI to Transform Customer Relationships

Design Your First Machine Customer Experiences

The topics of this inspirational workshop (3hours) include:

  • Get hands-on and learn how to design compelling Machine Customer experiences
  • Explore how to integrate Agentic AI into your business strategy for hyper-personalised customer experiences.
  • Learn how Customer-Centric leaders can adapt experience management strategies to accommodate both human and machine customers

This digital work shop will take place February 10th 2025 from 8.30 am - 11.30 am (CET). 

This will be an inspirational and interactive work shop where you will get insight and tools as well as start creating your first customer experiences for Machine Customers. 

The price for this training is EURO 349 (+VAT where applicable)

The recording of the live training will be made available for 30 days after the event. 

This training will prepare you to continue the work in enabling customer journeys and service offerings for Machine Customers in your own organization. 

The main trainer and facilitator at this event will be Sirte Pihlaja from Shirute. 

Sirte Pihlaja (Certified Customer Experience Professional, Trained Lego® Serious Play® Facilitator) is the CEO of Shirute, Finland’s first customer experience design agency, and Head of Team at CXPA Finland. Among the first Europeans to earn the CCXP certification, Sirte is globally recognized as a CX thought leader, earning accolades such as CXM Stars TOP 25 CX Influencer, TOP 50 CX Network Influencer, TOP 150 Global CX Thought Leader, as well as recognition as one of the TOP 33 Inspiring Women in CX and recipient of the CXPA Extra Mile Award.

An accomplished author, Sirte has written four books on customer experience, including the global bestsellers Customer Experience 2, Customer Experience 3 and Customer Experience 5. Her latest book, CX5, explores how AI and machine customers are transforming CX, a theme she regularly addresses as a keynote speaker at international conferences. Sirte collaborates with clients worldwide to enhance customer and employee experiences using AI. A familiar presence on CX stages and international awards juries, Sirte is committed to advancing CX practices globally, particularly in the Nordics, the Caribbean, and Southeast Asia.

Cancellation & Refund Policy

  • 50% refund if canceled within 14 days of purchase 
  • No refunds after 15th of January 2025.
  • If you cannot attend yourself, you may transfer the registration to another person working in the same organisation.
  • Cancellation fee will also be charged in case of illness.
  • We reserve the right to cancel the training, if there are not enough attendees. We are not responsible for any costs incurred by the cancellation.

It is possible to ask for billing via regular invoice. Please contact us for more details at [email protected]. 

What people say about Sirte:

The keynote on artificial intelligence and Responsible AI was very interesting. Sirte's professional and enthusiastic presentation, as well as targeting the speech directly to my job role, in addition to her numerous practical tips and reference materials, helped me to understand the issues at hand. From AI regulation to everyday work, her training content also gave me good advice on tackling these matters in concrete steps."

Really good AI talk and speaker!