Jannecke earned her first certification in Customer Experience over 15 years ago and founded Scandinavia’s first customer experience consultancy in 2010.

Her background includes roles as a business developer, consultant, facilitator, and board member – all with a consistent focus on the customer. She has worked across a wide range of industries, including hospitality and tourism, telecom and banking, energy, retail, international tech, streaming services, professional services, and startups. In the public sector, her clients have included organizations such as Avinor and the Norwegian Public Service Pension Fund.

She brings solid leadership experience, most notably as Head of Strategy and Transformation at Sykehuspartner, Scandinavia’s largest health tech company. This role gave her deep insight into what it takes to succeed as a leader and change agent – in both large, complex organizations and fast-moving startups.

Jannecke is a Certified Customer Experience Professional (CCXP) and a founding member of the Customer Experience Professionals Association (CXPA). She also serves as a judge for both Awards International and the World Customer Centricity Series. Most recently, she founded The Customer Community – a network of customer-centric leaders in Norway.