By using a professional coach, you can access expertise and advice while building your own team. Customer experience work is long-term and requires you to maintain the activity over time - without it costing too much.

If you still need more capacity, you can get help defining assignments and following up on deliveries.  

Your knowledge of your own organization and your insight will be crucial to your success.

A professional coach can be seen as a personal trainer. You can get security and support to prioritize, input on how to achieve what you want even better, and at the same time have someone who is with you and cheers you on.

An outside-in perspective is used to challenge and supplement, while also gaining access to frameworks and best practices. 

This type of professional coaching is more interactive and dialogue based and will be based more on your business and your own goals.

The program that underlies the coaching is based on the CXPA framework and CCXP, which Jannecke Drangert-Hveding is certified in. She also has more than 20 years of practical experience in the field. In addition, the program is adapted to Norwegian conditions and insights from the findings of HIGH FIVE - Engagement for real customer orientation.

Topics covered will include:

Building customer insight and understanding

Setting direction - Customer Experience Strategy

Metrics, measurement and Return on Investment (ROI)

Improving, developing and innovating - Design and implementation

Driving change - Culture and mobilization

This is based on the defined areas of expertise in the CXPA framework - developed in collaboration with over 300 experienced CX leaders.

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