Want to get even more value from your own efforts? 

An outside-in analysis of your activities – combined with benchmarking against best-in-class practices – can offer valuable insights.

We now offer an outside-in review of both your current activities and the customer experience you deliver.

The approach is based on best practices within the customer experience field, as well as insights from the report "HIGH FIVE – Engagement for Real Customer Centricity in the Norwegian Market."

As part of the analysis, today’s customer experience is mapped in close collaboration with key internal stakeholders.

The resulting recommendations will require further prioritization and follow-up internally. The process is designed to ensure effective knowledge transfer and long-term impact.

The work includes interviews, workshops, and presentations. Support is tailored to ensure that key people responsible for customer experience are actively involved. In addition, the process itself can help raise internal awareness.