CX and Customer Centricity Training

Customer centricity Maturity Assessment - Status og modenhet i kundeorienteringen
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Upskill and boost your engagement!

 

Even with the best intentions and a strong desire to create value for customers, your team needs the right skills to navigate the complex landscape of customer experiences.

Without a shared understanding and the right tools, confusion and misunderstandings can quickly arise, weakening customer satisfaction and trust. That’s why investing in the development of both competence and a customer-centric culture is crucial.

Your frontline employees are the face of your organization and play a key role in delivering on the promise of great customer experiences. They need to feel confident in communicating clearly, actively listening, and meeting customers with empathy. Providing them with the tools to understand customer needs, handle challenges, and build relationships is an investment that delivers measurable results—for both customers and the business.

Flexible Training Programs
in Partnership with
CXM Academy

 

Through our partnership with CXM Academy, we offer flexible training programs that can be completed online, in-person, or as a combination of both.

Our foundational Program, CXM Foundations, is available in both Norwegian and English, making it accessible to your entire organization.

For leaders and specialists looking to enhance their expertise, we offer CXM Professional, an advanced course designed to strengthen competencies in customer experience management. This program combines strategic perspectives with practical skills, making it ideal for those with prior experience in the field who are ready to take their work to the next level.

Our programs are designed for maximum flexibility and effectiveness. The online courses consist of structured modules developed by instructional designers, adult learning experts, and experienced CX specialists, ensuring an engaging and effective learning experience.

You can choose a fully digital solution or our hybrid model, which combines self-paced learning with a collaborative workshop for deeper understanding and practical application. For specific needs, we also offer instructor-led classroom sessions.

More than 11,500 professionals have already completed CXM Academy courses. We are proud to offer these programs in Norway. 
Contact us to explore how your organization can benefit from this training.

Contact us to discuss your needs

 

Join a Two-Day Advanced CX Course in Oslo
March 5th and 6th 2025

As part of the launch of our collaboration with CXM Academy, we are hosting CXM Professional Training—a two-day, in-person course in Oslo on March 5–6.

This is a unique opportunity and the first time in Norway that Michel Stevens will be the lead instructor, guiding participants through the training. With his extensive experience and insights, he will equip attendees with practical tools and inspiration to strengthen customer experience efforts within their organizations.

You may also read about this training on the CXM Academy website. 

Read more and secure your spot