Your frontline employees are the face of your organization and play a key role in delivering on the promise of great customer experiences. They need to feel confident in communicating clearly, actively listening, and meeting customers with empathy. Providing them with the tools to understand customer needs, handle challenges, and build relationships is an investment that delivers measurable results—for both customers and the business.

Flexible Training Programs
in Partnership with
CXM Academy

Through our partnership with CXM Academy, we offer flexible training programs that can be completed online, in-person, or as a combination of both.

Our foundational Program, CXM Foundations, is available in both Norwegian and English, making it accessible to your entire organization.

For leaders and specialists looking to enhance their expertise, we offer CXM Professional, an advanced course designed to strengthen competencies in customer experience management. This program combines strategic perspectives with practical skills, making it ideal for those with prior experience in the field who are ready to take their work to the next level.

Our programs are designed for maximum flexibility and effectiveness. The online courses consist of structured modules developed by instructional designers, adult learning experts, and experienced CX specialists, ensuring an engaging and effective learning experience.

You can choose a fully digital solution or our hybrid model, which combines self-paced learning with a collaborative workshop for deeper understanding and practical application. For specific needs, we also offer instructor-led classroom sessions.

CXM Academy is offering other courses that may be relevant:

This Spring, CXM Academy is offering other courses that may be relevant: 

The personalisation Playbook (Hybrid - Oslo)

Customer Journey Professional (Copenhagen)

Customer Journey Specialist (Online)

CXM Professional (Online)

In the autumn of 2025, we held the CXM Professional course in Oslo, receiving excellent feedback.

Here are some of the feedback we got: 

I recently had the pleasure of attending the Customer Experience Professional Training by CXM Academy. Over two energising days, we dove deep into the world of Customer Experience - exploring everything from Journey Mapping, NPS and Stakeholder Management, to Service Recovery, Synthetic Users and Jobs to Be Done. 

 

The content was rich, the discussions thought-provoking, and the energy contagious.

What truly stood out was the emphasis on having fun while learning — and we absolutely did! Huge thanks to Michel and Jannecke for crafting such an engaging experience, challenging us, making us laugh, and fostering connections with an amazing group of people. I left feeling inspired, empowered, and more equipped to elevate CX in my work.

Janine Hess, Marketing & CX professional.

I truly enjoyed being in the same room as other CX professionals, sharing experiences and having good conversations and discussions. The course provided practical tools for practicing CX in your organization, but also how to get the buy in you depend on to get things going. This happened thanks to Michel Stevens’ good balance between lecturing, practical examples, and the guided talks that took place around the table. I left the course feeling inspired and motivated to never stop fighting for good customer experiences, knowing that such efforts are never in vain. The course is for everyone who wants to increase their understanding of customer behavior, the development of customer experience as an area of expertise or needs help and tools to improve the culture of customer centricity within their organization.

Camilla Norseng, Lead CX, Lyse Tele AS

 

We continiously assess the need for new open courses in Oslo.

More than 13,500 professionals have already completed CXM Academy courses. We are proud to offer these programs in Norway. 
Contact us to explore how your organization can benefit from this training.